Questions
to Ask Gas Marketers
- Are you a qualified supplier approved by National
Fuel and the appropriate state regulatory commission?
- How much experience does your company have in supplying
natural gas to residential customers? How many customers
do you have?
- What
are your rates and how do they compare to my current
rates?
- Is
the price that you are offering fixed, or can
it go up or down during the year as gas costs
change?
- What
are my payment options?
- Do
you have balanced billing? Direct payment from my checking
or savings account?
Credit
card payment?
Do
you charge a fee for any of those services?
- What
is the term of the contract? Will I be penalized
if I seek to break the contract?
- What
happens if I move from my current address?
- Does
the price you've quoted include all fees and taxes?
Do
you assess a
late payment
charge?
- How
can I be sure that my bills are accurate?
- Is
a basic service charge assessed even if I don't use
any gas?
- Do
you offer any energy assistance programs? Can an energy
assistance
grant be applied
to my account?
- Who
will I call for billing questions?
- What
happens if your company experiences financial difficulty
or folds while
I am under contract
with you?
- Can
you guarantee that the price I pay will be
less
than what
I would have paid
as a
customer of National
Fuel? Will you guarantee
that I'll pay less with
you than another gas
marketer?
- What
special services do you offer handicapped,
elderly or payment
troubled customers?
- Do
you have a special low-income rate? Do you have a
senior citizen discount
rate?
- Do
you offer discounts based on gas volume
used?
- Do
you have a small business rate?
- Where
do you obtain your gas supplies?
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