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NEIGHBOR FOR NEIGHBOR HEAT FUND

HEAP/LIHEAP


HEAP GUIDELINES

HEAP LOCATIONS

HEAP DOCUMENTATION

GENERAL CUSTOMER SERVICE INFO:
(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234

GAS EMERGENCIES:
1-800-444-3130

24 hrs./day, 7 days/week




Payment Assistance Programs

If you are having any difficulty paying your bill, call as soon as possible. Our experienced representatives can work with you and will help you find a payment plan or an assistance program to help you.

Neighbor For Neighbor Heat Fund
Because of the generosity of good neighbors like you and National Fuel shareholders, the Neighbor for Neighbor Heat Fund has helped to heat the homes of thousands of needy families across Western New York and Northwestern Pennsylvania. Since 1983 the fund has collectively contributed more than $6 million for home heating grants for individuals and families who need help.

The fund provides grants that help people to:

  • prevent disconnection of their utility service.
  • pay current or past due energy bills.
  • purchase home heating fuel of any kind.

To apply, contact The Salvation Army at 716-883-9800, extension 230, the Chautauqua Office For the Aging at 716-753-4471, or Catholic Charities at 716-856-4494, extension 3010, to find the office closest to you. Don’t delay, as funds are limited and are available on a first-come, first-served basis. Grant amounts are determined by need. And, as long as you live in National Fuel’s service territory, you may qualify, even if you are not a National Fuel customer.

Click here for Frequently Asked Questions (FAQ's) about this program

Click here for the Neighbor for Neighbor Contribution Form

Supporting the Neighbor for Neighbor Heat Fund has never been easier!
Click here for more information on how you can submit your monthly pledge online.

Home Energy Assistance Program (HEAP)
Low Income Home Energy Assistance Program (LIHEAP)

HEAP/LIHEAP are federally funded programs that provide assistance to eligible households to pay their home heating bills. During the program year, our representatives can help you obtain an application and tell you about current eligibility requirements. In New York, HEAP grants are administered by the Department of Social Services and the Department of Senior Services.

  • HEAP grants are determined by certain income guidelines. To see if you meet the requirements for a HEAP grant, click here.
  • For a directory of New York County HEAP locations, click here.
  • When applying for HEAP assistance in person, applicants must provide certain documentation to prove eligibility. For a list of documentation requirements, click here.
  • To apply for HEAP online, go to www.otda.state.ny.us.


LIHEAP funds are distributed in Pennsylvania and eligible customers should contact their County Assistance Office or National Fuel on how to apply for a LIHEAP grant.


 


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