Your
Gas Meter
National
Fuel owns, maintains and uses its gas meters
to measure how much natural gas you use. We
try to read your meter every other month.
A National Fuel representative will visit
your home on or about the scheduled date
noted on your bill to perform this service.
We appreciate your help in allowing us
to enter your home to obtain a meter reading.
For
your safety, please ask for identification.
All of our service representatives carry identification
cards and will gladly produce their identification
if it is not immediately visible. Once you’ve
confirmed that the representative is from National
Fuel, please let him or her inside to read the
meter. If you are not sure that the identification
is valid or have any questions, please call us
at 1-800-365-3234. If you feel that there may
be a problem, please call your local police.
If
you do not have access to the gas meter,
please call us to let us know whom to contact
so access to the meter can be arranged.
Preventing
Estimated Bills
When we are unable to obtain a meter reading on the scheduled meter read date, we will calculate your bill based on past usage, recent temperature information, and current gas prices.
As part of our efforts to better serve customers and make the process for reporting meter readings convenient and easy, we are introducing a new automated meter reading system.
To prevent estimated bills you can read your own meter and call us with the reading. Or, upon your request, we will supply you with a schedule that is clearly marked with the next cycle of meter reading dates for your account. You then can call the designated number and report your accurate monthly meter reading into our new system.
You’ll be surprised at how fast and easy this process will be. Simply dial the number below and follow the simple instructions.
In the Buffalo calling area: 634-7323 (NFG-READ)
In all other areas: 1-888-634-7323 (1-888-NFG-READ)
You
also have the option of managing your National
Fuel account online.
Click here to learn more about submitting
your meter reading online, or enrolling in our
online services program.
 How
to Read Your Meter
Reading your meter is simple. Your home will have
either a dial meter or a numeric meter. Please
refer to the diagram that corresponds to your
meter and follow the instructions.
When the pointer on the dial is between two numbers, always record the lower
number. In the illustration, the first dial on the left registers 4. The second
dial registers 5, the third 4 and the forth 6. So the correct reading is 4546
hundred cubic feet (ccf).
 For
Numeric meters simply record the numbers
as shown.
The correct reading for this meter type is also 4546 hundred cubic feet (ccf).
If you have read your meter and want to submit the reading, either call us at 1-888-634-7323 (1-888-NFG-READ), or submit your meter reading online. Click here to learn more about submitting your meter reading online, or enrolling in our online services program.
Request
A Meter Reading Schedule
To request a meter reading schedule, which will allow you to call and report your accurate monthly meter reading into our system, please call us. The schedule will arrive at your home shortly. Also, please remember that you have the option of submitting your meter reading online. Click
here to learn more about submitting your meter
reading online, or enrolling in our online services
program.
Meter
Safety
The following safety tips will provide you with instructions on how to care
for the gas meter:
- In
the winter, please keep the area around
the meter free of snow and ice and try
to have a clear path to the meter for
easy access.
- Remember
to use caution when shoveling, plowing
or snowblowing around the meter.
- Be
careful when removing icicles from the
meter and any area of your roof above
the meter.
- Call
us if the meter becomes encased in ice;
DO NOT try to melt or break the ice yourself.
- Keep
shrubbery away from the meter for easier
access and do not lean tools against
the meter.
- Do
not let children play or climb on the
meter.
|
