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GENERAL CUSTOMER SERVICE INFO:
(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234

GAS EMERGENCIES:
1-800-444-3130

24 hrs./day, 7 days/week






Customer Publications

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.

BILL INSERTS
Understanding Shared Meters - August 2008
Winter Readiness - July 2008
Rights & Responsibilities – PA Residential - July 2008
Rights & Responsibilities – NY Residential - June 2008
Rights & Responsibilities – NY Non-Residential - June 2008
Pipeline Safety - June 2008
Natural Gas Safety - May 2008
Conservation Incentive Program - April 2008
Online Services/Go Paperless - April 2008
Neighbor for Neighbor - NY - March 2008
Neighbor for Neighbor - PA - February 2008
Food Stamps/Earned Income Credit - PA - February 2008
Conservation Incentive Program - NY - February 2008
Food Stamps/Earned Income Credit - NY - January 2008
National Fuel Proposed Rate Change - PA -  January 2008
Low Income Residential Assistance Rate - PA - January 2008
Payment Assistance - PA - December 2007
Payment Assistance - NY - November 2007
New Bill Format - October 2007
Direct Pay/Budget Plan - August 2007
Preparing for Winter & Safety Tips - September 2007
Meter Reading Waiver - PA - July 2007
Call Before You Dig - PA - April 2007
Notice of Proposed Rate Changes - NY - February 2007
Notice of Proposed Rate Changes - PA - January 2007
Marketer Referral Program - October 2006
Bill Payment Options - October 2006
Preparing for Winter & Safety Tips - September 2006
New York Customer Choice - July 2006
Notice of Proposed Rate Changes - PA - May 2006

BROCHURES
Conservation Incentive Program - January 2008
Understanding Natural Gas Safety - May 2007
Understanding Special Services - NY - February 2007
Understanding Special Services - PA - February 2007
Understanding Natural Gas Service - February 2007
Direct Pay Guide - February 2007
Rights & Responsibilities - PA Residential - March 2006
Understanding Natural Gas Costs - NY - April 2005
Understanding Natural Gas Costs - PA - April 2005

*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here:



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