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GENERAL CUSTOMER SERVICE INFO:
(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234

GAS EMERGENCIES:
1-800-444-3130

24 hrs./day, 7 days/week






Customer Publications

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.

BILL INSERTS
Quarterly Newsletter - Summer 2010 (NY & PA)
Purchase of Receivables - PA - August 2010
Rights & Responsibilities - NY Non-Residential - June 2010
Rights & Responsibilities - NY Residential - June 2010
Understanding Shared Meters - May 2010
Rights & Responsibilities – PA Residential - May 2010
Quarterly Newsletter - Spring 2010 (NY & PA)
Conservation Incentive Program (NY) - March, 2010
Quarterly Newsletter - Winter 2009, PA
Quarterly Newsletter - Winter 2009, NY
Ways to Manage Energy Costs - December 2009
New York - HEAP - November 2009
Pennsylvania - LIHEAP - November 2009
Quarterly Newsletter - Fall 2009, NY
Quarterly Newsletter - Fall 2009, PA
Direct Pay/Budget Plan - September 2009
Dog Bite Prevention - August 2009
Pipeline Safety - June 2009
Online Services/Go Paperless - May 2009

BROCHURES
Understanding Natural Gas Service - June 2009
Understanding Natural Gas Safety - May 2009
Understanding Special Services - NY - May 2009
Understanding Special Services - PA - May 2009
Understanding Direct Payment - May 2009
Residential Conservation Incentive Program - NY - March 2009
Non-Residential Conservation Incentive Program - NY - March 2009
Rights & Responsibilities - PA Residential - March 2006

*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here:



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