Contact Us

Corporate Headquarters

6363 Main Street
Williamsville, NY 14221
(716) 857-7000

Other Contact Methods:


General Customer Service Info:

(716) 686-6123(NY)
(814) 871-8200(PA)
outside this calling areas:
1-800-365-3234
Monday through Friday
7am to 6pm
(excluding holidays)

Gas Emergencies:

1-800-444-3130
24 hours a day, 7 days a week

Media Contacts

New York:
Karen L. Merkel
(716) 857-7654

Pennsylvania:
Sandra L. James
(814) 871-8193

Investors:

Timothy J. Silverstein
(716) 857-6987

Customer Service Locations

If you have a question or concern, you can visit one of our Customer Assistance Centers or you can call us. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York and from 8:30 a.m. to 4:30 p.m. in Pennsylvania. Please refer to the section below in order to find the office nearest you and to get general directions to the office.

If you would like to contact us by phone, please dial (716) 686-6123 in the Buffalo area, (814) 871-8200 in the Erie area and 1-800-365-3234 if you live outside those areas. Our phone representatives are available Monday through Friday, 7 a.m. to 6 p.m. (excluding holidays).



Customer Assistance Centers

  • BUFFALO
    409 Main St.
    Buffalo, NY 14203
    Directions
  • CHEEKTOWAGA
    AppleTree Business Park
    2875 Union Rd. Suite 44
    Cheektowaga, NY 14227
    Directions
  • OIL CITY
    1 Relief St.
    Oil City, PA 16301
    Directions
  • JAMESTOWN
    1384 Peck Settlement Rd.
    Jamestown, NY 14701
    Directions