A List of Questions To Ask Gas Suppliers

• Are you a qualified supplier approved by National Fuel and the Public Service Commission?
• How much experience does your company have in supplying natural gas to residential customers? How many customers do you have?
• What are your rates and how do they compare to my current rates?
• Is the price that you are offering fixed, or can it go up or down during the year as gas costs change?
• What is the term of the contract? Will I be penalized if I seek to break the contract?
• Does the price you've quoted include all fees and taxes? Do you assess a late payment charge?
• How can I be sure that my bills are accurate?
• Who will I call for billing questions?
• What happens if your company experiences financial difficulty or folds while I am under contract with you?
• Can you guarantee that the price I pay will be less than what I would have paid as a customer of National Fuel? Will you guarantee that I'll pay less with you than with another gas marketer?
• Do you offer discounts based on gas volume used?
• Do you have a small business rate?
• Where do you obtain your gas supplies?