General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside the above calling areas

Before You Dig, Call:

1-800-962-7962 (NY)
1-800-242-1776 (PA)

Media Contacts

New York:
Karen L. Merkel
(716) 857-7654

Carly Manino
(814) 871-8199


Brian M. Welsch
(716) 857-7875


The utility segment, which represents the operations of National Fuel Gas Distribution Corporation, sells or transports natural gas to more than 740,000 customers in western New York and northwestern Pennsylvania. Major areas served include Buffalo, Niagara Falls and Jamestown in New York, and Erie and Sharon in Pennsylvania.

The company is keenly focused on customer service and the safe and efficient delivery of natural gas remains our highest priority.