Contact Us

Other Contact Methods:

General Customer Service Info:

(716) 686-6123(NY)
(814) 871-8200(PA)
outside this calling areas:
Monday through Friday
7am to 6pm
(excluding holidays)

Gas Emergencies:

24 hours a day, 7 days a week

For The Speech/Hearing Impaired:

Electronic Display
(TTY or teletypewriter)

Before You Dig, Call:

811 or 1-800-962-7962(NY)
811 or 1-800-242-1776(PA)

Media Contacts

New York:
Karen L. Merkel
(716) 857-7654

Carly Manino
(814) 871-8199


Kenneth E. Webster
(716) 857-7067

Contact Us By Phone

Whenever you have a question, problem or a complaint about your gas service or bill please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.

You can also visit one of our centralized Consumer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions or use the Customer Feedback Form to send us your questions comments and suggestions.

For gas emergencies call:


24 hours a day, 7 days a week

Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
*Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.

For general questions regarding gas service or bill:

New York

Buffalo Area: (716) 686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m. - 6:00 p.m.
Monday through Friday
(excluding holidays)


Erie area: (814) 871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.-6:00 p.m.
Monday through Friday
(excluding holidays)

Customer Feedback:

The management of National Fuel wants to learn of your comments and suggestions for our Company and our website. Please click here to send us your feedback. Never use email to contact us about a natural gas emergency situation. Please call 1-800-444-3130 for gas emergencies.

After contacting National Fuel, you may be randomly selected to participate in a telephone or e-mail survey, in order to continue to provide positive customer service experiences.